You always have the right (Client Autonomy) to choose where you want to receive your treatment. If you have been going or been recommended to another clinic but want to move to ours there some rules/steps that you must follow:
- You must inform your adjustor about your wish to change clinics.
- You will need to inform us how many treatments you have received, or we can contact your adjustor or previous clinic.
- We may ask for all your information from the previous clinic, or we can help you to get your
files by contacting them with your consent.
Date of Accident – within 90 days after the accident:
Absolutely all injuries must be reported to your motor vehicle insurance preferably within 7 days after the accident. In Alberta, the insurance that must pay for your treatments is the insurance company that covers the vehicle you were in during the accident.
Here at Chinook Rehab Centre, we would ask you to provide us with the name of your insurance company, claim number, and name and full contact information of your adjuster. After you provided us with all that information, you would need to fill AB-1 form which must be submitted to your insurance company within 10 days of the accident. We will provide you with this form if you do not have one yet. You can download the form here and fill it out before you come to the clinic to save time: https://www.alberta.ca/insurance-forms.aspx
A physiotherapist, chiropractor, or physician is required as the first reporter to assess you and recommend a treatment plan for your injuries. Sooner or later during one of your visits, your physiotherapist may also recommend massage therapy for your injuries in addition to the physiotherapy treatment. Together with the massage therapist, they will discuss the treatment plan to work towards your common goals for recovery.
The first visit will be an assessment and treatment performed by our physiotherapist. Usually, we can directly bill your motor vehicle insurance for your treatments within the first 9 days of your accident. Your injury will be classified by the physiotherapist as a sprain/strain or Whiplash-associated disorder (WAD). There is WAD 1, WAD 2, WAD 3, or WAD 4 depending on the extent of the injury. WAD 2s are the most common for any injuries involving the neck, mid-back, or lower back. After your assessment report will be written and then sent to your adjuster, so treatment can start right away.
Under Alberta legislation for “In Protocol WAD 2” you are eligible for 21 visits to use within 90 days after the accident. This can include physiotherapy, chiropractic, and massage. The first 7 visits (Physiotherapy and massage) are billed at a single full rate. After the initial 7 visits (of physio and massage combined) billed time of each physiotherapy visit decreases in half according to Alberta legislation. That means two physiotherapy visits are booked together. You will get the same amount of treatment time so your physiotherapist would be able to treat all your injuries. That is our goal to get you better as quickly as possible. This means that after your first 7 visits, every next one counts as 2 in the direction of your 21-visit total. You have 90 days to use these 21 treatments so even if you haven’t used the full 21 but your 90 days are up, this is the end of your “in-protocol” treatment. After 21 visits or 90 days, you are now considered “out of protocol”.
Come or call our clinic today, and you will get the most excellent care. You will be diagnosed during the first assessment. We will send all the documents on your behalf, so we can start your treatment as soon as possible. Chinook Rehab Center is one of the top clinics in Calgary.
Your health works for you – we are working for your well-being!